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How navigating Sydney’s transport networks will change for commuters

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Posted on: August 5, 2020
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“Yes, we reduced stations staff but we fundamentally changed their job and we asked them to become customer-facing people,” Mr Staples said. “Everyone in the business needs to be prepared that the way they do their jobs could be different due to automation. That may mean some jobs aren’t there and that may mean some people have got to do their job really differently.”

The “reform program” outlined in the documents list a range of options for the agency to save billions of dollars annually within the next decade to avoid the cost to the government of transport services surging from $5.8 billion last year to $9.6 billion in 2028.

In return, Transport for NSW proposes reinvesting the funds saved into customer services and technology. The documents cite potential investments as a broader roll out of a digital train control system, and power and infrastructure upgrades which could allow “turn-up and go peak services across all of Sydney rail”.

“What we are doing is we’re investing in technologies within the Sydney Trains network to get more frequency and more capacity,” Mr Staples said. “Personally I would love to see more screen doors on our station [platforms]. The technology will help us do that.”

This content was originally published here.

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